Using messengers on business sites: advantages and disadvantages

Today, many business websites often list online messengers as well. This is in line with recent trends, but not everyone can effectively use messengers on business sites. The main advantages and disadvantages of this variant of communication with site visitors will be discussed in more detail below.

At the dawn of the web design, the phone number and e-mail address of the site contacts were enough to keep in touch with users. And no one was surprised if you had to wait for hours or even days. Now, business site owners cannot afford the luxury: if a user does not get a prompt response to their request, they will easily go to another site and be able to become a competitor customer. Continue reading →